Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact Border City, submit a parking inquiry or otherwise communicate with our team.

• First and last name
• Company or organization name
• Email address
• Telephone number
• Parking requirements
• Vehicle or equipment information
• Number of parking spaces requested
• Estimated parking duration
• Information included in messages or correspondence

We may also collect certain technical information automatically when you visit our website, including IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.

2. How We Use Your Information

Border City may use personal information collected through our website and business communications to:

• Respond to parking inquiries and requests
• Determine parking availability and appropriate parking solutions
• Communicate with prospective and existing customers
• Provide information about our facility and services
• Administer customer and business relationships
• Respond to questions and requests for assistance
• Maintain and improve our website
• Monitor website performance and usage
• Maintain the security and integrity of our systems
• Comply with legal, regulatory and contractual obligations
• Protect the rights, property and safety of Border City and others

3. Consent

Where required, Border City obtains consent before collecting, using or disclosing personal information.

By voluntarily submitting information through our website, parking inquiry form, email, telephone or other communication channels, you consent to the collection and use of that information for the purposes identified at the time of collection or as described in this Privacy Policy.

You may withdraw your consent where permitted by law, subject to legal or contractual restrictions and reasonable notice.

4. Contact and Parking Inquiry Forms

When you submit a parking inquiry through our website, we may collect your name, company, phone number, email address, requested parking type, number of spaces and details about your parking requirements.

This information is used to evaluate your request, determine available parking options and communicate with you regarding Border City services.

Please do not submit confidential, financial, medical or other sensitive personal information through the general website contact form unless specifically requested by an authorized Border City representative.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with the site, improve website performance and support analytics.

Cookies are small data files that may be stored on your browser or device. Depending on the technologies configured on our website, cookies or similar tools may collect browser information, device information, IP address, pages visited and website interactions.

Where required, Border City will seek appropriate consent for non-essential cookies or tracking technologies.

You may also be able to control or delete cookies using your browser settings.

6. Analytics

Border City may use website analytics services to understand site traffic, visitor activity and website performance.

Analytics providers may process technical or usage information on our behalf. This information may be used to improve website functionality, navigation, content and user experience.

7. Sharing of Personal Information

Border City does not sell personal information.

We may disclose personal information to service providers or third parties when reasonably necessary to operate our business, including:

• Website hosting providers
• Email and communication providers
• Information technology and security providers
• Website analytics providers
• Customer relationship or business software providers
• Professional advisors
• Contractors or service providers acting on our behalf
• Government, regulatory, law-enforcement or legal authorities when required or permitted by law

Service providers are expected to process personal information only for authorized purposes and to maintain appropriate safeguards.

8. Cross-Border Processing

Some technology or service providers used by Border City may store or process information outside Ontario or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to governmental or law-enforcement authorities in accordance with applicable law.

Border City takes reasonable measures when selecting service providers that process personal information on our behalf.

9. Information Security

Border City uses reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

However, no Internet transmission, website, email system or electronic storage system can be guaranteed to be completely secure.

10. Retention of Information

Border City retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, operational or regulatory requirements.

When personal information is no longer required, we may securely delete, destroy or anonymize it in accordance with applicable policies and legal requirements.

11. Access and Correction

Subject to applicable law, you may request access to personal information Border City maintains about you and may request correction of information that is inaccurate or incomplete.

To request access or correction, please contact us using the information provided below.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Border City is not responsible for the privacy, security, content or practices of third-party websites.

We encourage visitors to review the privacy policies of any external website they visit.

13. Children’s Privacy

The Border City website and commercial parking services are intended for businesses and adult users.

We do not knowingly seek to collect personal information from children through this website.

14. Privacy and Security Incidents

Border City maintains procedures intended to respond to suspected or confirmed privacy and security incidents involving personal information.

Where required by applicable law, we will take appropriate steps regarding notification, reporting, recordkeeping and mitigation.

15. Changes to This Privacy Policy

Border City may update this Privacy Policy periodically to reflect changes to our operations, website, technology, legal requirements or privacy practices.

Updated versions will be posted on this website with a revised effective date. We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have another privacy-related concern, please contact Border City.